Privacy Policy

Introduction

Iron Flare Hotel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for registration
• Reservation preferences and special requests
• Loyalty program information and preferences

Automatically Collected Information:

• Website usage data and cookies
• IP addresses and browser information
• Device information and location data
• Security camera footage in public areas

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Communicating with you about your stay and services
• Processing payments and managing billing
• Improving our services and customer experience
• Sending marketing communications (with consent)
• Complying with legal obligations and regulations
• Ensuring security and safety of guests and property

Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in hotel operations
• Legal Requirements: When required by law or legal process
• Business Partners: With your consent for joint services or promotions
• Emergency Situations: To protect health, safety, or legal rights

We do not sell your personal information to third parties.

Data Security

We implement comprehensive security measures to protect your information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing systems
• Regular security audits and updates
• Restricted access to personal information
• Employee training on data protection practices

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities
• Request a copy of your information in a portable format

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary to:

• Provide requested services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Guest registration information is typically retained for 7 years as required by Canadian hospitality regulations.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices in the hotel lobby